Performance like this is possible when management has a vision of the future and the ability and desire to invest in it.  For Geonyx, the most significant investment is the wide spread effort of organizational change comprising our quality initiative.  It represents an ongoing commitment of money, time, and talent designed to sharpen our clients’ focus and provide the framework to our future success.  Initial findings have confirmed our original research on clients’ service needs and are helping us gain deeper insight into ways to anticipate and exceed clients’ expectations and wants.